At the time of getting my VRS
from government services, I was opted to receive Rs. 100 for medical facility
and not opted to have CGHS card. There was a column available in the
application form to exercise my option and was duly approved by all COMPETENT
authorities and I was paid Rs. 100 every month for medical facility along with
my pension.
Subsequently on 4th
July 2012, I changed my mind and approached my pension disbursing office AO to
revise my option to avail CGHS facility and to stop the monitory payment.
I was not aware that this is
going to be a marathon process to get CGHS card.
After continuous persuation for
about 5 months, I got a reply from my AO office that my file containing all
documents gone missing and I have to get copies of papers to make my file
re-created. I tried from every office where I worked to complete the process
and after that they fixed my revise pay commission fixation also.
Then there was a long silence and
no response for my any communication. Without leaving, I continued to mark
copies upto ministry compliant cell and atlast I was informed that there was a
mistake done by department in paying Rs 100 to me since my retirement (since
2002) as I am not eligible to get monitory payment as I am living in CGHS area
& all the paid amount has to be repaid.
Again my representation started
and subsequently in Sep 2013, an order was issue to Bank to stop payment of Rs.
100/- and I can approach CGHS department to get card. It was very interesting
that this instruction was issued in Sep 2013 with dated Nov 2012 !!
My approach to Health department
started and I am surprised how people of this caliber are working that too
dealing with public who are retired persons. No one listen to the requirement
and before I ask they “guided” and asked me to go here and there. After long struggle,
I could manage to discuss with a person who is said to be a supervisor. The way he behaved irritated me not only for
my case but also the way he dealt with another old man who is in his 70+ years
came for some help related to CGHS. Such people are thinking that they will
continue to work in that seat forever and there is no retirement for them. That senior fellow without seeing anything
just asked my PPO number and asked me to get covering PPO from Central Pension
Accounting Office, (Actually this CPAO cell deals with govt employees other
than Defense, Railways and Telecom). I asked him that I am a retired person
from Telecom and is it necessary to go to CPAO office, I was simply told, it is
necessary.
Telephonic contacts to CPAO were
not succeeded and I visited that office personally. There was one office who dealt me and
informed that they are not dealing Telecom and the person from CGHS mis-guided
me to this office. Further he was kind
enough to tell me that part of CGHS office is shifted to new place (on my way
back to home) and asked me to check there.
Without any hope, I went to RK
Puram and asked for pension cell of CGHS. People were sitting in the middle of
files and papers and they were in the process of arranging everything. The dealing assistant asked me what I need
and I informed him about my requirement of CGHS card. He just gone through the copies and asked me
to make a DD and deposit it. It took
only 5 minutes for him to check my papers and to calculate my eligibility and
cost. I was surprised to see such people also works in the same department.
Leaving Saturday & Sunday, I
deposited DD on Monday and I was asked to collect my card by evening but I went
to that office after couple of days to collect it.
It was so simple process in CGHS
but I don’t know why there are people in the same department who are not able
to help or close it within their limits.
Anyhow now I am having CGHS card
and it took 2 years for to complete this process
